Late and Cancellation Policy

New clients are recommended to book a restyle for their first service to allow for a longer consultation process.

If you are late by more than 10 minutes to your appointment, we may have to cancel or reschedule it. Please note when arriving after 10 minutes late your appointment will be marked as a no show.

If you need to amend or cancel an appointment please either call us on 020 7725 9959 or email

Our cancellation policy requires a minimum of 24 hours notice to avoid being charged.